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1. tried to contact them about fridge not working 2. waited on hold for 42 minutes, then when someone finally came on the line, it disconnected. If it is not meant to work in Canada, DON'T SELL it HERE. My fridge is only 3 years old too . Made loud noise, then quit. We...
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I didn't like
  • Poor performance
  • Poor customer service
  • Value for money
#1053833
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We were at first very please with our Master Forge refrigerator. It lasted about a year and four months. The refrigerator started making a loud noise and then quit. We hauled it back to Lowes certain that they would replace it but they said they had no history of...
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#1037825
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Do yourself a favor and spend a few extra dollars and buy your grill or smoker from a more reputable company. Every time I've called MF customer service I've been on hold a MINIMUM of one hour with only 5 callers in front of me. Currently on hold writing this review at...
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2.7
I didn't like
  • Poor customer service
#980472
Reply to reviews
Refrigerator quit after 13 months....warranty 12 months. Lowes was no help in trouble shooting nor was Master Forge. Called Master Forge and they offered no assistance with troubleshooting other than unplug, wait and reset - which was in the manual. Lowes has no...
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Anonymous
Robb

Master forge is a lowes brand, so yes they did build it.

h.kitchener
h.kitchener

I do not understand why you would blame Lowe's for the failure. They just sell appliances, they didn't make it. Your beef is with Master Forge.

1.3
I liked
  • Look of product
I didn't like
  • Poor quality
  • Poor performance
  • No help on product
#871339
Reply to reviews
i bought a perfect flame grill from lowe's 3-4 yrs ago. i have had nothing but problems. one of the first times i used it, i had a grill fire that i thought would burn my house down. later i would have to replace the burner cause it wouldn't start. now it is just...
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Anonymous
Anonymous

You get what you pay for when you buy a grill. I've been selling them for 15+ years, stick with Weber. People always complain that spending $700 or more for a grill is too muc...

#420258
Reply to reviews
great grill for year and a half until charcoal tray rusted out. No problem just orderbreplacement part right! well i did that but it took like 6 months because its on back order and is made in china. then i finally got the part and it was the wrong part. So i called...
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Anonymous
Anonymous

My charcoal tray rusted out too..now i have this big hunk of useless steel.

#359682
Reply to reviews
Purchased from Lowes the Master Grill Forge Island $2600.00 It's a piece of junk, after about 12 uses on the grill it takes about 1 1/2 hours to cook a hamburger & hot dog Called lowes they gave us a differnt # to call, thier customer service rep was rude & hung up on...
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cmbtengr
cmbtengr

It sounds like Dmoyer143 had a classic case of a plugged regulator. I bet he changed tanks when this happened. Propane is a dirty fuel and particulates can glog or impede the ...

#341737
Reply to reviews
Hi, I have submitted a complaint already over 2 weeks ago. Not one person has contacted me from Master Forge which makes me realize they really do not have any concern for their customers and could care less that after less than a year of use the product is faulty. I...
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#236466
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Master Forge - Not very happy!!!

Master Forge
#1070277
1.0
Details
We had our outdoor kitchen for about 3 years now. So disappointing some grill parts had to be replaced. Could not find them on MF website. Had to purchase them elsewhere. Now the fridge went out. Had a technician tell us the motor and the compressor is gone. To get it repaired would be very expensive. Might as wekl get a new one. I contacted MF to see if they could help! Hoping I get a response!!!
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Product or Service Quality
Value for money
Website

Delivery Service Review

Master Forge
#941269
Our drip pan rusted out after a year of use. We ordered another one through the company, and they took our money, but a year later, we've not yet received our part. The customer service department is a bunch of dicks, and nobody seems to give a *** that we have paid for an item we've never received. Nobody returns our calls or emails.
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