Master ForgeComplaints and Reviews

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Our drip pan rusted out after a year of use. We ordered another one through the company, and they took our money, but a year later, we've not yet received our part. The customer service department is a bunch of dicks, and nobody seems to give a *** that we have paid for an item we've never received. Nobody returns our calls or emails.

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Refrigerator quit after 13 months....warranty 12 months. Lowes was no help in trouble shooting nor was Master Forge. Called Master Forge and they offered no assistance with troubleshooting other than unplug, wait and reset - which was in the manual. Lowes has no knowledge of their own product. Do not spend the cash, buy a cheap dorm fridge, my daughters is still working in the garage after 6 years. Not happy with Master Forge, looks great... Read more

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i bought a perfect flame grill from lowe's 3-4 yrs ago. i have had nothing but problems. one of the first times i used it, i had a grill fire that i thought would burn my house down. later i would have to replace the burner cause it wouldn't start. now it is just completely rusted out even the grill plates. i called to replace the parts and apparently it would cost well over $100 to replace them. they think highly if their product but for an... Read more

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great grill for year and a half until charcoal tray rusted out. No problem just orderbreplacement part right! well i did that but it took like 6 months because its on back order and is made in china. then i finally got the part and it was the wrong part. So i called and reordered and i got it finally and it doesnt fit my grill!!! so frustrated im ready to trash it all. gonna go to walmart to just buy a cheap one. a a a a a a a a a a a a a a a a Read more

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Purchased from Lowes the Master Grill Forge Island $2600.00 It's a piece of junk, after about 12 uses on the grill it takes about 1 1/2 hours to cook a hamburger & hot dog Called lowes they gave us a differnt # to call, thier customer service rep was rude & hung up on me. The ysay 7-10 business days to order part this is ridicouls.. Don't Buy any Master Forge products. Lowes it not much help either. This wasn't a cheap grill keep it covered... Read more

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