Contact Master Forge Customer Service
Master Forge Phone Numbers and Emails
Toll-Free Number:
-
(800) 445-6937
Customer Service:
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(800) 508-2520
Master Forge Emails:
Master Forge Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Master Forge Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Master Forge is 8004456937. 75% of consumers used this number to address their issues and concerns.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Master Forge may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Master Forge Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Master Forge is 8004456937. 75% of consumers used this number to address their issues and concerns.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Master Forge may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
People call Master Forge mainly because of product/ service, request for information and return/ replace.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Master Forge is customercare@lowes.com. 74% of customers use this email address to address their issues and concerns.
Contact Information
Master Forge Website:
Master Forge Help Center:
Corporate Office Address:
Master Forge Customer Service Reviews
Need direct contact w manufacturer,rather than Lowe's customer service tech support ...requested specs on product purchase that Lowe's wasn't able to provide
When u call with a problem u just get a Lowes employee with no idea about product. Need ppl with knowledge of product
How Good is Master Forge's Customer Service?
Summary of Master Forge Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Master Forge?
Product/ Service Question:
- “5 year warranty on grill cover on 5/23”
- “Pellet stove warranty, pellet stove is broken”
- “Igniter went out on my masterforge H140XL pellet stove bought the aftermarket one and still doesn't work”
Request for Information Question:
- “Looking for a part”
- “Ask question about product”
- “Questions about heater”
Return/ Replace Question:
- “Replacement cover for my outdoor kitchen”
- “Need and igniter replacement”
- “Replacement parts”
Account Question:
- “E2 code”
- “Esc1 code”
- “Stove won't start e42 code”
Website/ Application Question:
- “Installation questions”
- “Installation”
- “Installing help”
Staff Question:
- “Customer service”
- “Pellet stove service”
Shipping and Delivery Question:
- “Missing parts”
- “Trying to hook up propane heater and it's not coming on”
Payments and Charges Question:
- “Fraudulent charge to my credit card”
Cards Question:
- “Someone used my visa card.it was not authorized by me. The owner of the card. I have no clue. Don't even know who used it at your site or store.. I would like my money reimbursed back to my card. It was used fraudulent”
Other Question:
- “Order parts”
- “Grill messed up”
- “Trouble”
Compare Master Forge Customer Service To
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