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Contact Master Forge Customer Service

How to Reach a Person at Master Forge

Verified Contact Information

Toll-Free Number:

  • 1-800-445-6937
Call Now

Customer Service:

  • 1-800-508-2520

Customer Service:

customercare@lowes.com
custcare@lowes.com
privacy@lowes.com
Privacy Inquiries
publicrelations@lowes.com
Send Message

Master Forge Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Master Forge Phone Number
1 (800) 445-6937
Average Hold Time
00:02:03
Average Calls duration
5 minutes
Most Popular Master Forge Email Address
customercare@lowes.com
Master Forge Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Master Forge?

Most Popular Number:

(800) 445-6937
Total calls: 600 Issues resolved: 6 Last call: Jun 3, 2026

The Master Forge phone number for general customer support is (800) 445-6937. Alternatively, you can call (800) 508-2520. When using this format of communication, be sure to have all the questions you would like to have answered handy. This approach will enable the support manager to process your application quickly and efficiently, without delay.

The Master Forge email address for customer support is customercare@lowes.com. You can also direct your questions or inquiries to custcare@lowes.com. Regarding PR matters, contact the dedicated department at publicrelations@lowes.com. If you have privacy policy inquiries, please contact Master Forge at privacy@lowes.com. This format of communication allows you to provide more detailed information by attaching screenshots or other visual materials.

The company does not indicate exact information on when the Master Forge customer service team operates. If you need to know the exact schedule, please ask the dedicated specialist by email. Or simply contact the company between 8 a.m. to 5 p.m. ET. These are typical business hours in North Carolina, where the company’s central office is located. If you prefer to use written support, remember that incoming applications are typically processed within 24–48 hours.

By following the Master Forge website hyperlink in the “Contact Information” block of this page, you’ll not see options for online communication. However, you can contact the company online via the PissedConsumer page. For phone support, click on one of the telephone numbers. If you need to contact Master Forge in writing, click on the “Send message” button and fill out a contact form.

PissedConsumer Club

Contact Information

Master Forge Website:

Master Forge Help Center:

Corporate Office Address:

Lowes Companies, Inc.
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States

Summary of Master Forge Customer Service Calls

762 TOTAL
CALLS
04:56 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Master Forge?

Product/ Service Question:

  • “Product inquiry”
  • “Get specific details about the product that I’m purchasing”
  • “Bad display”

Request for Information Question:

  • “Inquiry”
  • “Help installing the damper”
  • “I need assistance on a few missing part with my smoker”

Return/ Replace Question:

  • “Return authorization”
  • “Money return”
  • “Fireplace”

Account Question:

  • “Keeps coming up with the E6 code”
  • “Pellet stove keeps throwing a ESO1 code”
  • “E03 code”

Staff Question:

  • “Poor customer service, technical help and warranty denial.”
  • “Service question”
  • “Customer service”

Website/ Application Question:

  • “Installation questions”
  • “Installation”
  • “Installing help”

Shipping and Delivery Question:

  • “Missing parts”
  • “Trying to hook up propane heater and it's not coming on”

Payments and Charges Question:

  • “Charged $79.99 not authorized by me”
  • “QMID for tax credits”
  • “Fraudulent charge to my credit card”

Cards Question:

  • “Pellet stove pin number”
  • “Need Manufacturer pin number”
  • “Someone used my visa card.it was not authorized by me. The owner of the card. I have no clue. Don't even know who used it at your site or store.. I would like my money reimbursed back to my card. It was used fraudulent”

Other Question:

  • “2015 your large grill 5 burner side sear plate in a drop away countertop Apple next to the cabinet until needed. I need parts for that shelf unit.”
  • “Parts for smoker EbS24031L”
  • “Money problem”

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