Master Forge
Master Forge Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Master Forge has 1.8 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Master Forge to a friend or colleague.
- Rating Distribution
Pros: Products look nice, Look of product, This is my first product own so we will see how this turns out.
Cons: Poor customer service, Barbecue is useless, Can not find parts.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Master Forge has 1.8 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Master Forge to a friend or colleague.
- Rating Distribution
Pros: Products look nice, Look of product, This is my first product own so we will see how this turns out.
Cons: Poor customer service, Barbecue is useless, Can not find parts.Recent recommendations regarding this business are as follows: "Not recommending this company to anyone at this time", "0", "Don't buy one", "Don't buy one.", "Don't buy".
Most users want Master Forge to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Master Forge Reviews
"I owned a US stove bay front pellet stove for years.Even when the stove was new it did not work as well as this hx 140 master forge pellet."
Great stove hx 140 master forge pellet stove.had a us stove and it never worked as well as this one.the us stove would always back up and barely but heat out....
"This company is run by complete ***"
Ive had the pellet stove for less than a year and even though it is vacuumed and cleaned every two days, once a month there is a new part of the stove that...
Newark, New Jersey
This company is run by complete ***
Ive had the pellet stove for less than a year and even though it is vacuumed and cleaned every two days, once a month there is a new part of the stove that breaks. Just recently the main part of the stove that is connected to the mother board was burnt due to the manufacturer ruining the wire up where it gets hottest the most. Do not buy any of this companys products, it is a waste of money.
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Verified Reviewer |
Albuquerque, New Mexico
Master Forge heaters
Need direct contact w manufacturer,rather than Lowe's customer service tech support ...requested specs on product purchase that Lowe's wasn't able to provide
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Florence, Alabama
Trouble shooting
Throwing an e5 code
When u call with a problem u just get a Lowes employee with no idea about product. Need ppl with knowledge of product
Need help with your issue?
Get support from our consumer experts.
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Verified Reviewer |
Toowoomba, Queensland
Stove is falling apart inside
The white lining on the top is crumbling and falling apart, and it doesn't work very well because the heat is going straight up the chimney.
- It fell apart but worked good when it was in one piece
Preferred solution: Full refund
Louisa, Virginia
Has never worked right. I have made calls multiple calls. replace multiple parts
Replace or refund. my stove is less than a year old. I have replaced multiple parts on the stove.and it still doesn't work right.would not recommended this stove.
Kansas City, Missouri
Info on heater
Sucks, kept transferring to different people who by the way can't speak English for *** Then they tries reading the manual to me, what a joke. You are pathetic, companies these days suck. Do better.
Can't ever get any support. They suck.
Purchased their gas stove and doesn't work. Getting very cold,
Bellevue, Washington
Glass of wood stove is broken. Need a new one
Impossible to speak with anyone. The number they gave me went to Lowe's and it wasn't possible to speak with anyone human there either
User's recommendation: Not recommending this company to anyone at this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mineral, Virginia
Pellet stove almost caused house fire
So we've had this piece of crap expensive crap for around a year. The other day my husband shut it down to clean it.
As he always does daily, not to mention he cleans stove pipe weakly, which according to directions you shouldn't have to do but once a month. So anyway he shuts it down and it takes forever to cool off. Then out of no where it still after an hour and a half hasn't shut off begins to blow smoke out of the hopper where pellets are stored. The pellets in the stove were on fire.
No not blazing but enough to fill out house with smoke. So today my husband called the manufacturer about this. And asked him to send pictures which he did. But of course these are pictures taken after the stove caught on fire.
We are freezing. They told him it had to be due to lack of proper cleaning maintenance. Like I said he cleans it daily he is a clean freak so much so that it annoys me. There was no neglect.
He did the fall cleaning of stove and pipe vacuumed every day, uses cleaning stuff on door, but still it was our fault according to the manufacturer. Do not under any circumstances buy their products.
They did offer replacement parts, but who in there right mind would trust anything they made after this. We just wanted our money back to get a reliable heat source that won't scare you to death
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ridgeway, Ontario
Need a replacement fridge for my outdoor Barbeque set
I need a part number for a new outdoor fridge to fit inside my master Forge outdoor barbecue. I hope to hear back soon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Bad product
Bought a Master Forge wall heater at Lowes and installed it . When it cycles off it starts popping.
Very loud and annoying. Contacted the distributor and they said it was normal.
No it is not!!
I replaced the same type heater ( different brand) that was on the wall for 20 years with no problems. Representative was not helpful at all.
Lowes said to bring it back and I will.
Rhinelander, Wisconsin
The fireplace insert won't light. And I can't get in touch with ANYONE to help me
The ignitor needs a battery but there's no instructions for installing it. NONE! And the entire assembly is vague and there's no images or drawings to help.
User's recommendation: Don't buy one
Boston, Massachusetts
Can tank gauge #550**** be used on a 100lb tank
Called to find out if a Market Forge gauge could be installed on the tank . After a bit of a lengthy wait, I got the answer from the associate that answered the call.
She was professional and to the point...Well done! I would have no qualms about calling them for assistance in the future.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sonora, California
Parts and Diagnoses
I cant get a hold of anybody who can help me with a part I need. There is no direct line to master forge.
When you search for a number you get sent to Lowes or someones personal phone. This company so far in my opinion is a joke. Iv head my stove for a year and its broken.
Spent $1800 on a piece of *** product and nobody can give me an answer. Moving on to a different company.
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBrand new 140XL auger not operating
When trying to start the pellet stove, it goes straight from the cleaning cycle to the lighting cycle. It skips right over the feeding cycle.
It tries the lighting cycle for 10 minutes. The auger does not turn on at all. I have tried resetting multiple times. The auger does not turn on even when holding the timer button.
I just plugged this thing in for the first time and it's not working. I'm not too impressed. Do not call my phone - I don't have it on me during the working day.
Please email only. I'll see it at the end of the day.
Preferred solution: Stove fixed
Tobyhanna, Pennsylvania
Pellet stove won't light
We have only had this pellet stove for two years.Last year we had to replace a few parts and this year it just won't start no matter what they tell us to do.It is not worth the aggravation
User's recommendation: Don't buy one.
Brooklyn, New York
Resolved: E5 error
Company fixed the issue and I have been provided with apology.
No customer service is available. Don't buy this product from Master Forge. Their product is shabby to say the least.
User's recommendation: Not recommended
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